Office of Problem Gambling
Increasing intake calls
“In addition to offering new creative ideas, the Media Solutions team took the time to listen ot OPG’s needs and learn about our business” – Terri Sue Canale, Deputy Director, CA Department of Alcohol and Drug Programs
The Challenge
Provide targeted public exposure to, and create interest in, the
prevention, education, awareness and treatment of problem
gambling in California. This campaign focuses on the
signs of problem gambling; effects of problem gambling on the
gambler, the gambler’s family, the community; and resources
available to help cope and treat problem gambling.
The Solution
Use research to effectively allocate paid media activity where
the greatest impact will be realized; target sub-groups and
geographic areas most affected. Our strategy was to augment
a broad reaching public awareness radio campaign with specific
media e.g. Cash Sleeves in low income, Convenience Store
advertising in Hispanic communities; Late Night cable to reach
Young Males; Eco posters within 50 miles of areas with highest
calls to the helpline.
The Results
Negotiated 67% added value or $778,598 for year one of the
contract
Current help-line statistics show:
- Intake calls up 44.5% year on year
- Hispanic calls increased 67% verses prior month
- Asian population calls increased 54% verses previous year

